Frequently Asked Questions
Table of Contents
How do I become a member of USHA?
You will find all Membership categories, criteria and fees by following this link.
Please send your application on headed paper to The Executive Officer Lynda Couch-Smith by email or post.
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Post: 201 Trevin Towers, Gaudick Road, Eastbourne east Sussex BN20 7SP, UK
All applications are submitted to the Executive Board for final approval
Who are the current members of USHA?
A full listing of all current members can be found here.
We are a Full (Institution) Member what does this mean?
This membership is for the Institution as a whole and covers all individual personnel in your team.
I have a new member of my team how do they get web access?
Log on to www.usha.org.uk and follow the joining instructions found under USER GUIDE at the top of the home page.
You will need to create your own user name and password. All user names must end in ‘ac.uk’
When you first try to gain access we will be sent notification so we can check your Institution is a valid member of the Association. You will then be notified that you have been approved.
I can’t log on to the website?
Within the USER GUIDE you will find useful information if you have forgotten your user name or password.
I have a new member of my team how do they get onto Hasnet?
You can find details of Hasnet, a family of email discussion groups, terms and protocol here.
All applications should be forwarded to the This email address is being protected from spambots. You need JavaScript enabled to view it..
There has been a change of personnel in our team what do we do?
It is your responsibility to contact the USHA Central Administration team to notify of any changes to adjust USHA records.
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How do I join a Regional Group of USHA?
Contact the coordinator of the group in your area who can give details of the next meeting.
Most regional groups meet twice a year in the spring and autumn. Each Institution takes it in turn to host a meeting. Current issues for the region and best of practice are discussed.
The coordinators meet biennially with the Executive Board to assist with the Strategic Planning Policies of the Association.
When are membership renewal invoices sent out?
Membership is from the 1st August to the 31st July.
Renewal invoices are scheduled to go out before the end of the academic year (June-August) with payment to be received no later than 31st December.
It is the responsibility of the named person on the USHA records to forward the invoice to their financial departments for payment.
If payment is not received all benefits will be withdrawn by approval of the Executive Board. This will include limited access to the website, removal from all Hasnet groups, no invitation to Groups and no USHA discount at conferences or training events.
Annually a Contacts Sheet is sent out to update USHA records.
I am attending an USHA Conference / Seminar or Training Event who do I send the Booking Form to?
Please email This email address is being protected from spambots. You need JavaScript enabled to view it.
How do I know that I have a place reserved for me?
On receipt of your booking form a confirmation email will be sent
Payment can be made by credit card, BACS or cheque.
Please ensure you use the correct Bank account which can be found on the Booking Form and notify your finance department.
An invoice will be sent to the delegate unless we are advised to deal direct with a finance department
What happens if I need a Purchase Order Number?
We will not issue an invoice until we have received your purchase order number.
Will I get a receipt for payment?
Once payment has been reconciled you or your designated finance department will receive email confirmation
I wish to cancel my booking what do I do?
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Please refer to the USHA cancellation policy on the booking form and an administration fee may be applicable.
When will you be sending me joining instructions?
Joining instructions are issued once full payment has been received.
How do I register at the event?
Please make your way to the USHA REGISTRATION DESK at the venue.
You will be asked to sign in and then receive a name badge and welcome pack.
I am trying to book accommodation and make travel arrangements can you help?
You will find programme and discounted accommodation recommendations on the ‘event website’
How can I exhibit at an USHA event?
All events are listed on the USHA website here
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for availability and prices
I am exhibiting at an USHA event I need help with the logistics?
All companies attending receive an ‘Exhibitors Fact Sheet’ detailing access, set up arrangements, stand capacity, parking, and contacts at the venue.
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to receive one
Is my exhibition place guaranteed?
Your stand is only guaranteed once payment has been reconciled.
When do Exhibitor payments have to be made?
Payment must be made on receipt of the invoice prior to the event.
I wish to cancel my exhibition stand?
Please refer to the USHA cancellation policy on your invoice and an administration fee may be applicable.
As an exhibitor can I bring some guests?
Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss your package terms and availability for additional delegates.
As an exhibitor can I also speak at the event?
Requests to appear on the programme need to be made to the Executive Officer Lynda Couch-Smith for consideration. Presentations proposals will be considered by the organising committee.
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I cannot take an exhibition stand how else can I get involved?
There are opportunities to display corporate fliers and sponsor drinks receptions, lunches and prize draws. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
I am presenting at an USHA event who can help me about arrival and AV needs?
All speakers receive an Information Sheet detailing venue address, the conference programme,arrival times, AV requirements, and accommodation suggestions if applicable.
If you wish to receive one please contact Executive Officer Lynda Couch-Smith who oversees all Event Management offering support and advice to all speakers
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Full conference programmes can be found here
I wish to advertise on the USHA website?
Please contact Executive Office Lynda Couch-Smith This email address is being protected from spambots. You need JavaScript enabled to view it. for availability and rates.
I’ve got an article and photo for the Members Newsletter?
The newsletter goes out to members and associates in May and October.
Articles need to be submitted one month before hand to Executive Officer Lynda Couch-Smith
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How do I get information put on the USHA website?
Please email the information to Executive Officer Lynda Couch-Smith stating where you want it placed
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How do I get my event onto the USHA website?
Please email the information to Executive Officer Lynda Couch-Smith.
The diary calendar is for events hosted by USHA or associate partners and associations
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I need help with data information about the Accident Statistics
All current and historic data can be found here.
For additional information please contact USHA Project Support Officer Paul Adams
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Wheres the information about the Fire Statistics?
All current and historic data can be found here.
For additional information please contact USHA Fire Statistics coordinator Karen Thomson
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Where do I find the Members Benchmarking Survey?
The Benchmarking Surveys can be found here.
For more information contact survey coordinator Rachel Stephenson
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I need help writing a press release – can you help?
Submit your draft article to Executive Officer Lynda Couch-Smith who will assist in the writing and distribution of press releases. This service is for Members only.
See some past examples.
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How can I contact a member of the Executive Board?
You can find all contact details of the Executive Board here.